Refund policy

Pratt’s Full Return Policy

 Pratt’s Pets strives to provide all our customers with a positive shopping experience and quality products.  Customers that are not satisfied with a returnable product^* they have purchased may return it for a full refund when the following conditions are met:

• If product was not found to be defective, it must be undamaged and resalable.
• 30 days within the purchase date.
• Receipt is provided as proof of purchase.^**
• A waiting period of 10 business days is required on all purchases made by check.

 ^* Products that are not returnable include the following list

• Clearance items
• Live animals
• Refrigerated items (i.e. vaccines, antibiotics, other refrigerated medications, etc.)
• Frozen items (i.e. frozen feeder rodents, frozen bones, etc.)

 ^** If receipt is not provided as proof of purchase upon return, store credit may be given in place of a cash refund, at Pratt’s Pets’ discretion.